Graduate Admissions Specialist, Student Success Systems

Job Profile:

Outreach/Recruitment Coordinator 1

Job Family:

Student Recruitment and Admission

Time Type:

Full time

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

Associate's degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Description:

Salary Range: $46,300 - $50,000 per year; offer dependent upon experience

Mary Lou Fulton College for Teaching and Learning Innovation is seeking a qualified individual for the position of Graduate Admissions Specialist in the Office of Academic and Career Success. This position provides advanced application evaluation and processing support for graduate admissions with a focus on complex, high-risk, and specialized application cases. This role serves as a subject matter expert in admissions review ensuring accuracy, consistency, and compliance across application evaluations. In addition to managing a caseload, the Specialist supports workflow stability by assisting with prioritization, resolving complex issues, and providing guidance to team members on nuanced application scenarios. This role collaborates closely with admissions leadership, advising, faculty, and Graduate College partners to ensure high-quality admissions decisions and efficient processing.

Essential Duties:

_Advanced Application Evaluation and Processing_

• Review and evaluate complex application files, including atypical academic histories, international transcripts, and special cohort applicants.
• Conduct detailed GPA calculations and credential assessments.
• Assess application materials for quality, completeness, and alignment with program requirements.
• Process admission recommendations in accordance with institutional and program guidelines.
• Follow established admissions processes, workflows, and timelines.
• Identify opportunities for process improvement and communicate to leadership.
• Support implementation of updates to processes and tools.
• Participate in training and cross-functional initiatives.

_Complex Case Resolution and Escalation Support_

• Serve as a resource for complex or unclear application cases.
• Collaborate with faculty, Graduate College, and internal stakeholders to resolve issues.
• Identify discrepancies, risks, or concerns in application materials.
• Escalate cases appropriately while providing informed recommendations.
• Collaborate with advising teams, faculty, Graduate College, and enrollment partners.

_Workflow Support and Prioritization_

• Monitor application pipeline and adjust priorities based on deadlines and volume.
• Support workflow continuity by assisting with high-volume periods or backlog.
• Identify bottlenecks or workflow challenges and communicate to the Sr. Coordinator.
• Assist with tracking special cohorts and priority applications.
• Support coordination of admissions decisions and student transitions to advising.

_Applicant Communication and Support_

• Respond to applicant inquiries related to complex or escalated issues.
• Provide clea...

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