IT Support Technician
Job Title: IT Support Technician
Location: Liverpool City Centre, on site
Salary: Up to GBP30,000 per annum DOE
Job Type: Permanent, Full Time
Working Hours: 37.5 hours per week, Monday to Friday, on a 3:week rolling rota between 8:00am and 9:00pm working 1 in 8 Saturdays from 9:00am to 5:30pm,
Were recruiting a talented IT Support Technician for our established, fast:paced team. Youll be the first contact for colleagues IT issues and security incidents across the business, aiming for first:time resolution.
What Youll Be Doing
- Be the first contact for business IT issues, security incidents and requests, aiming for first:time resolution. Manage tickets, maintain SLAs, meet KPIs and escalate to resolver groups as needed to deliver an effective, efficient service.
- Provide deskside and remote IT support to the business user base.
- Manage service incidents in the service desk ticketing system, following agreed processes, escalating to infrastructure, application support and 3rd party support, SecOps for resolution
- Troubleshooting and resolving network connectivity issues
- Administering Active Directory
- Monitor system and infrastructure availability ...
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