Customer Care Specialist Agent / Credit Control Agent
Job Title: Customer Care Specialist Agent
Location: Liverpool City Centre on a hybrid working basis
Salary: GBP28,459 per annum
Job Type: Permanent, Full Time
Working Hours: Monday to Friday 9:00am to 5:30pm, 37.5 hours a week
Looking for a new challenge? Do you have a passion for delivering exceptional service and good outcomes for customers? Are you compassionate, empathetic and an outstanding communicator?
What Youll Be Doing
- Supporting customers experiencing financial difficulties and/or vulnerability providing good customer outcomes meeting both customer and business needs
- Providing great customer service (using models including TEXAS and IDEA) with the aim of a one call resolution
- Assisting customers/businesses with debts owed : ensuring these are recovered meeting both the customer and business needs.
- Responding to queries from clients and agents received by phone, email or letter in a courteous and helpful manner and ensuring that all information required is obtained and communicated.
- Investigating cases where necessary and root cause analysis to improve processes going forward.
- Collaboration with other departments for successful busi...
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