Head Of Operations
Company Description
Paymi Solutions Limited also Known as Payzeep is a leading financial technology company licensed by the Central Bank of Nigeria (CBN) to provide secure, innovative, and reliable payment solutions. As a licensed Payment Solution Service Provider (PSSP), Payment Terminal Service Provider (PTSP), and Super-Agent, Paymi Solutions Limited empowers businesses and individuals through world-class digital payment infrastructure and technology-driven financial services.
At Paymi Solutions Limited, we are committed to operational excellence, regulatory compliance, ethical conduct, and customer trust while driving innovation across the digital payments’ ecosystem.
Job Description
The Head of Operations leads Payzeep's payment operations, application support, business intelligence and customer support functions, ensuring reliable, efficient and compliant day-to-day operations. The Head of Operations is responsible for driving operational excellence across the organization by overseeing payment operations, transaction processing, customer support, business intelligence, application support, process optimization, and service delivery.
KEY RESPONSIBILITIES
- Own operational strategy, SOPs and service-level targets across payment operations, support and customer experience.
- Lead the PMO/Payment Operations, Application Support Operations, Business Intelligence, and Customer Support/Retention teams.
- Monitor and continuously improve transaction-processing efficiency, reconciliation and dispute-resolution processes.
- Own operational risk and incident management, escalating and resolving issues affecting service delivery.
- Partner with Technology and Compliance on system reliability and regul...
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