Medicaid Management Information Systems (MMIS) Operations Manager

_If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State’s career page and indicate on the application that they have previously worked for the State._

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Department of Health and Human Services (DHHS)

Senior Business Systems Manager

Opening Date: November 13, 2026

Closing Date: November 30, 2026

Job Class Code: 0048

Grade: 30 (Supervisory)

Salary: $72,196.80 - $102,086.40 per year

Position Number: 02000-2106

Location: Augusta

This position reports to the MMIS Associate Director. The position is located in Augusta, Maine and allows for partial telework with management approval.

_Currently, this position is not eligible for visa sponsorship or STEM OPT extensions._

Core Responsibilities:

As the Medicaid Management Information System (MMIS) Operations Manager, you will be responsible for oversight of day-to-day the Maine Integrated Health Management Solution (MIHMS) operations activities undertaken by the Office of MaineCare Services (OMS) and by the Department’s contracted fiscal agent, who is responsible for maintaining and operating MIHMS. You will facilitate regular and ad-hoc communication and collaboration with other State policy, program, operations, analytics, and technical teams and with the fiscal agent to build consensus around needed changes, implementation approaches, and schedules. You will oversee the cyclical review and approval of system and process documentation. You will contribute to workplan development, align the team to broader business needs and priorities, and evaluate and update processes for efficiency and effectiveness. You will participate in internal and external workgroups that focus on strategic planning, operational improvements, and information sharing about best practices, directly and indirectly related to MIHMS.

This position will oversee two functional areas:

1.        The Change Management team is responsible for facilitating all changes to MIHMS. The team identifies, solicits, researches, defines, documents, and tracks MIHMS changes stemming from internal and external business, regulatory, compliance, and financial needs. This team works collaboratively across OMS business areas and with the fiscal agent.

2.        The User Acceptance Testing team performs testing to ensure that final MIHMS system changes will perform as designed when they are moved to the production environment. This team works collaboratively across OMS business areas and with the fiscal agent.

Work is performed under minimal supervision.

Regular duties include:

• Supervising eight state and contracted staff on the Change Management and User Acceptance Testing teams to ensure that work is appropriately assigned, prioritized, scheduled, and executed according to established workplans and deadlines;

• Facilitating and/or attending meetings with other functional teams to understand the need for upcoming MIHMS changes and associated milestones, deadlines, and priorities, as well as the impact of MIHMS changes on other teams and functions;

• Working closely with team members, the fiscal agent, and the MMIS Associate Director to ensure that MIHMS changes are designed, developed, tested, and implemented in accordance with established policies, procedures, workplans, and priorities;

• Leading high priority or urgent projects and activities when needed;

• Reviewing and approving work and contract-related deliverables from the fiscal agent to ensure they are complete, accurate, within budget and that they meet business requirements;

• Leading the processes to escalate, triage, and resolve MIHMS technical issues affecting Department staff;

• Providing recommendations and feedback to OMS leadership on operational issues, prioritization of tasks, schedule challenges between competing priorities, and approaches to address system enhancements and updates;

• Facilitating responses to relevant state and federal audit requests and reviewing the fiscal agent’s audit reports escalating to the MMIS Associate Director as needed;

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