Insurance Management Consulting Associate Director

Role Summary

The Operations Client Account Lead is the single point of accountability for an Operations account. They own the client relationship at the operational level, the financial performance of the contract, and the growth of the account. They make sure the services promised in the contract are delivered to standard and profitably. They also look for chances to expand the relationship through transformation and new scope.

Key Responsibilities

_Client relationship

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• Serve as the primary senior contact for client operations leaders. Build trusted relationships across the client's business and procurement functions.
• Lead governance forums such as quarterly business reviews, steering committees, and executive check-ins. Use these to keep both sides aligned on priorities, performance, and roadmap.

_Account financials and contract management

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• Own account P&L, including revenue, CCI (Contract Controllable Income), and margin. Protect and improve profitability against the Original Deal Economics (ODE).
• Manage the contract lifecycle, including change requests, scope changes, pricing adjustments, and renewals. Resolve commercial disputes before they escalate.
• Forecast accurately and report account performance to leadership.

_Delivery oversight

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• Partner with delivery leads to make sure SLAs, KPIs, and quality standards are consistently met. Step in quickly when performance slips.
• Identify operational risks early and drive mitigation plans across people, process, and technology.

_Growth and transformation

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• Identify and shape new opportunities, including scope extensions, automation, analytics, and AI-enabled process improvements. Work with Delivery & Transformation (D&T) teams to bring them to the client.
• Build a multi-year account plan that ties operational improvements to the client's business outcomes.

_Team leadership

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• Lead and coordinate a cross-functional account team spanning delivery, finance, solutioning, and HR. Coach team members and build bench strength for key roles.

Qualifications

• Significant experience in client account management, operations delivery, or managed services. The usual range is 10+ years, adjusted to the target level.
• A proven track record of owning P&L and contract economics on large, multi-year service contracts.
• Strong grasp of operations domains such as Procurement & all Command Center functions (Risk & Compliance, Learning, Quality, Insights and Intelligence, Business Reporting Groups & Executive Governance). Familiarity with process transformation and automation is also expected.
• Executive presence and the ability to handle difficult commercial conversations with senior client stakeholders.
• Experience leading global or distributed teams, including offshore delivery centers.
• A bachelor's degree is required, and an MBA or relevant certification is a plus.

Success Measures

• Client satisfaction and relationship health scores.
• Account CCI and margin performance versus ODE and plan.
• SLA and KPI attainment.
• Contract renewals and growth in sales and revenue from the account.
• Team engagement and retention.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

We anticipate this job posting will be posted until 12/26/2026.

Benefits

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and ...

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