Client Partner

Description

Verista’s 500 experts team up with the world’s most recognizable brands in the life science industry to solve their business needs. The nature of our business is to empower growth and innovation within the scientific community and to help researchers, organizations, and companies solve some of the world’s most pressing healthcare challenges. Verista provides innovative solutions and services that empower informed decision-making and are the result of our significant investment in our people and our capabilities.

Our ability to grow is driven by world-class people who thrive in a team environment and share our mission to enable life sciences clients to improve lives. Our talented and dedicated professionals are committed to making an impact every day.

Company Culture Guidelines & Values:

• We empower and support our colleagues
• We commit to client success at every turn
• We have the courage to do the right thing
• We encourage an inclusive environment where our colleagues feel respected, engaged, and challenged.
• We constantly acquire new skills and learn from our experiences to enhance our collective expertise

The Client Partner role is responsible for both direct client contract value retention as well as growth through contract expansion and the introduction of new products and services solely or through a delivery manager and supporting service delivery team.The responsibility of the role is typically focused on large, multi-site strategic accounts and high upside smaller accounts while supporting upstart, new logo sales accounts. This position is responsible for driving new business within an account base, with defined objectives for account growth, margin.

The primary areas of focus for this role include client satisfaction, revenue growth, account level oversight of delivery managers and onsite teams specific to service delivery, management of current and new business operations, business development for new and existing clients with the overall goal to lead your team to growth and achievement of the executive leadership’s goals and vision.

The account base may include but is not limited to the following employee roles: delivery managers, business unit managers, account managers, project managers, project engineers, automation engineers and validation engineers. The role is expected to guide each unit and all employees to drive solutions and decisions based on Verista mission, vision, and values. The Client Partner is a cross functional leader that must work with the Service Line Team and Executive Leadership Team to develop and ensure quality execution of engineering services and new business opportunities.

The position is to set an example of Verista Culture of hard work, positive attitude, commitment to satisfy the customer, and strong interpersonal skills.

Primary Duties/Job Responsibilities:

1. Responsible for creating and directing strategy for large or growing accounts including driving and coordinating selling and relationship activities

2. Responsible for detailed understanding of large, global account client business strategy, drivers, goals and initiatives and translating these into Verista selling opportunities:

• * Account management with outcome of increased customer satisfaction and increase in retention & account growth

• Growth goal responsibility aligned to specific account baseProficient in strategic account management & planning

1. Manage forecast accuracy on a monthly/quarterly/annual basis

2. Partner with Service Lines to implement and track strategies that ensure delivery teams meet and exceed sales, utilization, and growth goals

3. Ensure all engineering projects, initiatives, and processes are in conformance with organization's established policies and objectives.

New Business Development:

Verista is po...

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