Design & Experience Operations Associate
Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The Role
Your role
As a Design & Experience Operations Specialist, you will operate at a strategic level, ensuring that design work is enabled by clear processes, strong coordination, and reliable delivery. This role focuses on how design gets done rather than creating design outputs, making it easier for designers and cross functional partners to plan, execute, and deliver high quality work for customers. You will create structure around design activities, remove operational friction, and help teams focus on outcomes that matter.
What you will do
•Establish and maintain design processes that support planning, delivery, and quality across design projects
•Coordinate interactions between designers and cross functional teams such as product, engineering, and delivery
•Support design project planning, resourcing, briefing, and prioritization to ensure work progresses as intended
•Manage communication flows related to design activities, including timelines, dependencies, and updates
•Identify and address operational issues that impact design efficiency, consistency, or quality
•Track design work at a portfolio or program level to provide visibility into progress, risks, and outcomes
•Support continuous improvement of DesignOps practices based on observed challenges and results
Who You Are
Why Kyndryl:
We’re a purpose-driven company committed to innovation and empowering our people. Here, your work contributes to meaningful outcomes for clients and communities.
Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have ...
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