Account Associate, Trello (Renewals), German Speaking
**Overview
**Working at Atlassian
Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities.
To help our teams work together effectively, this role requires you to be located in UK.
**Responsibilities
Are you passionate about engaging with customers and have experience with SaaS renewals? Are you a curious person, always looking for ways to maximize value for customers? As part of our specialized Trello team, you will focus on helping Trello customers unlock the full power of visual collaboration.** Our Account Associates team’s mission is to elevate customer value realization through adoption of the Atlassian System of Work. We collaborate throughout the customer journey to optimize revenue retention and growth. If this sounds exciting, then read on!
**Your Future Team
The Account Associates team is comprised of curious, proactive, fun-loving retention & expansion specialists. This team specializes in Trello renewals and expansion, while championing Atlassian's broader System of Work.** Our team is ultimately responsible for Atlassian’s strong customer retention, building loyalty through proactive engagement, effective objection handling techniques, and empathy for each business's unique needs. We look for opportunities to expand our customers' existing footprint at the time of renewal, are experts in mitigating purchasing friction and overcoming procurement challenges, and have a keen eye for discovering new opportunities for the broader Account team.
Our team drives renewal strategies and uncovers expansion opportunities at the time of renewal by probing for evolving requirements, leveraging data signals, and partnering with our Customer Success team to understand customers' goals and motivations. Every Account...
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