UX Research IC3

Company Description

Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy employee, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.

We believe exceptional companies are built by exceptional teams, and we're intentional about it. That means hiring great people, setting them up for success from day one, and giving them real reasons to grow their careers here. We invest in development that goes beyond promotions, and we foster the trust and relationships that help people do their best work together.

What’s the role?

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As a Senior UX Researcher focused on Developer Experience, you’ll own research for the tools, systems, and services that shape how Etsy’s product teams build. You’ll help Foundation teams understand builders’ jobs-to-be-done, identify and prioritize friction across their workflows, and evaluate whether investments improve speed, ease, quality, and confidence.

You’ll lead a portfolio of foundational and evaluative research, independently defining research questions and influencing what teams prioritize and build next. You’ll use a deep understanding of our internal customers to help teams interpret behavior and metrics in context—not allow the metrics alone to define the work.

This is a qualitative or mixed-methods research role. You’ll work closely with partners across Research, Design, Product, Engineering, Analytics, and the Foundation organization.

This is a full-time position reporting to a Research Manager or Director.

What’s this team like at Etsy?

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• The Foundation organization builds and supports foundational technology used across Etsy. Its customers are the engineers, designers, product managers, researchers, analysts, and other people who build and operate our products.
• Developer Experience at Etsy spans the platforms, tools, services, and workflows that help teams build, test, ship, and operate products.
• We focus on reducing friction and toil, making complex systems easier to use, and helping teams move faster without compromising quality or reliability.
• Our builders work in different roles, technical environments, codebases, and organizational contexts. Understanding those differences—and deciding when teams need a shared solution versus more specialized support—is central to improving their experience.
• AI-assisted tools are increasingly becoming part of these workflows. This role will study how they affect the needs, behaviors, and responsibilities of engineers, designers, product managers, researchers, analysts, and other builders.
• Developer Experience is a service-design challenge as much as a tooling challenge. A single task may cross multiple tools, platforms, policies, teams, handoffs, and support ch...

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