Clinical Consultant
Work Flexibility: Onsite
As a Clinical Consultant, you will provide ongoing clinical partnership and support throughout the post-sale customer journey, helping customers optimize Smart Care solutions, strengthen adoption, and improve clinical processes within assigned customer accounts or a defined geographic region.
You will partner with customers, sales, and internal support teams to assess current practices and solution utilization, identify opportunities for improvement, and support strategies that enhance communication, clinical workflows, staff efficiency, and patient care.
You will monitor progress, communicate findings and recommendations, and collaborate with customers and internal Stryker teams to evaluate impact and support long-term success. There are five primary work locations for this role in and around Dallas, TX with potential travel to additional sites as needed.
What You Will Do
- Deliver on established Smart Care goals and account-level metrics within your assigned geography or account(s), driving post sale clinical success, customer satisfaction, solution adoption, outcomes achievement, and solution expansion
- Partner with sales, customer success, and internal stakeholders to develop and execute post sale clinical strategies that promote customer success and maximize the value of Smart Care solutions
- Analyze clinical, operational, and performance data to assess solution effectiveness, validate platform value, identify opportunities for improvement, and inform recommendations for actionable change
- Provide voice-of-customer feedback and contribute to the development and refinement o...
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