Surveillance Operator

Job Summary:

Protect LUMA Energy personnel, critical electrical infrastructure, property, and customer-facing locations island-wide through continuous 24/7 surveillance, monitoring and operation of CCTV, video analytics, panic-alarm, and electronic access-control systems from the Electronic Surveillance Operations Center. Validate and escalate physical security, health & safety, and operational irregularity events; maintain accurate time-sensitive records; support authorized administrative and criminal investigations; and safeguard confidential evidence and chain-of-custody integrity.

Job Description:

• Monitors live and recorded CCTV, access‑control activity, panic alarms, and AI‑enabled analytics while conducting preventive virtual patrols and scheduled system checks with all camera types to detect security, safety, policy, and infrastructure irregularities.
• Tracks continuous situational awareness by integrating surveillance coverage, alert assessment, and recurring system checks to confirm abnormal activity, identify reportable events, and detect emerging risks Island‑wide.
• Evaluates and prioritizes alarms, calls, urgent events, emergencies, system faults, and reporting deadlines by distinguishing false alerts from conditions requiring observation, documentation, escalation, security response, emergency notification, or verified real‑time updates.
• Collaborates with Control Center Senior Engineer, IT Ops, Corporate Security Regional Specialists, first‑response agencies, and site private security guards to address physical security issues and critical‑incident responses—including unauthorized entries, explosions, fires, connectivity failures, and other irregularities.
• Coordinates urgent responses by contacting 911, police, fire, medical responders, private security, management, Corporate Security, and operational centers...

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