Sr Service Delivery Manager

What success looks like in this role:

• Leads the planning, execution and delivery of complex projects, ensuring they meet business objectives.

• Manages project budgets, ensuring delivery within financial constraints and maximization of profitability metrics.

• Serves as a product and domain expert, defining client requirements and sharing expertise internally and externally.

• Proactively identifies risks, develops mitigation strategies and resolves issues to keep projects on track.

• Serves as primary point of contact for high profile clients, managing relationships and ensuring long-term partnerships.

• Ensures that client needs are understood and met, collaborating cross-functionally to address challenges and provide solutions.

• Engages with senior level stakeholders in client organizations, providing updates, managing exp...

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