Sr. Manager, Services Engagement
Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
Senior Manager, Services Engagement
_Up to 50% travel_
About Genesys
Genesys orchestrates billions of remarkable customer experiences each year for organizations in more than 100 countries. Through our cloud, digital, and AI-powered technologies, we help businesses deliver Experience as a Service™—empathetic, personalized experiences at scale. Our platform enables proactive, predictive, and connected experiences across marketing, sales, and service while improving employee productivity and engagement.
The Role
Genesys is seeking a Senior Manager, Services Engagement to lead services sales execution for our Professional Services and Education offerings. In this role, you will manage and coach a team of Services Engagement Sales professionals while also be responsible for the combined quota of the entire team. You will be responsible for driving professional services and education bookings, revenue growth, and customer value through consultative, solution-based selling.
This is a hands-on leadership role for a proven services sales leader who thrives in fast-paced, SaaS environments and enjoys building high-performing teams while directly contributing to revenue outcomes.
What You’ll Do
Drive Revenue & Bookings
- Consistently meet or exceed quarterly and annual professional services and education bookings, revenue and profitability targets.
- Personally position the value of services, negotiate and close services opportunities independently and in partnership with account teams.
- Identify and develop services sales opportunities that drive customer adoption, consumption, and expansion.
- Translate customer business and technical needs into clear, compelling services proposals and statements of work.
- The manager is also accountable that every proposal is based on well-defined services and clearly articulated and achievable outcomes. It should also be financially heathy to deliver expected profitability and follows Genesys PS Strategy and regional objectives.
Lead & Develop High-Performing Teams
- Manage, coach, and develop a team of quota-carrying Services Engagement Sales professionals.
- Assign and manage individual quotas, KPIs, and revenue targets.
- Establish and track pipeline health, forecasts, and performance metrics to ensure predictable results.
- Provide ongoing coaching, feedback, and corrective action plans to support performance improvement.
- Foster a culture of accountability, collaboration, and continuous improvement.
**Account Planning & Cross-Func...
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