Deputy Director of Benefits Administration
Company Description Job Description
Position Summary
TRS is seeking an experienced leader to serve as the Deputy Director of Benefits Administration. Reporting to the Director of Benefits Administration, the Deputy Director will provide senior-level operational and strategic oversight for key functions within the department, including the Employer Management Group (EMG), Demographic Management Unit (DMU), Enrollments Unit, and Member Status Unit (MSU). These teams support critical agency operations, including employer data quality, demographic maintenance, payroll discrepancy resolution, member enrollment, and member-status processing.
The Deputy Director will also serve as a senior leader for major departmental and agency initiatives, including transformation-related work involving UPS, ASPEN, Data Readiness, Data Governance, Risk Management, Internal Audit, Information Technology, and other internal stakeholders.
This role requires a leader who can manage complex operations, strengthen accountability, lead cross-functional work, improve processes, and translate priorities into measurable results.
Key Responsibilities
The Deputy Director will:
\- Provide senior-level oversight of assigned Benefits Administration functions and ensure work is completed accurately, timely, and in accordance with agency standards.
\- Monitor workloads, service levels, quality, operational risks, escalate issues, and take action to address gaps or delays.
\- Oversee key member data and benefit-related processes, i...
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