IT Support Engineer - 2nd / 3rd line support
IT Support - 2nd / 3rd line
+DV cleared - current active clearance is essential
+Sole British national - due to nature of the project
+ON site in Reading
+6 months +
+Inside IR35
+£80 - £87 ph
We are currently recruiting an experienced IT Support Engineer to join an onsite end-user support team within a large, secure and business-critical environment.
This is a hands-on, all-round IT support role operating primarily at 2nd Line, with exposure to 3rd Line activities. You will be responsible for resolving escalated technical issues, supporting end users and maintaining a wide range of IT equipment and services.
The role offers plenty of variety, covering desktop and laptop support, hardware break/fix, Windows 10/11, Microsoft 365, Active Directory, managed print, conference room technology and VIP support.
We are looking for a technically capable and customer-focused IT generalist who enjoys troubleshooting, takes ownership of issues and is confident working in a fast-paced, secure enterprise environment.
Key Responsibilities
- Take ownership of 2nd Line incidents and service requests...
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