Business Banking Business Analysis Manager - Vice President

Job Description

Chase Business Banking operates in over 5,000 branches across the country, providing financial services to approximately 2.5 million business clients. We are the leading bank for small businesses in our key markets, providing deposit and cash management services, payment solutions, and a broad array of lending products to meet our client's access to capital needs.

As Business Analysis Manager on the Chief Administrative Office (CAO) Business Practices & Oversight team you will lead the Skill Development and Analytics function. You will own scalable onboarding and knowledge-sharing forums and deliver analytics that turn operational data into actionable insights for leaders. This is a highly collaborative, fast-paced role where you will partner across Learning, Communications, Change Readiness, Technology, Risk, Controls, and process owners to deliver sustainable solutions. You will set clear priorities, define scope and success measures, and produce concise, executive-ready updates and recommendations that enable decisions and drive progress. You will also coach and develop the team while strengthening operating routines, cross-training, and governance bringing discipline, clarity, and continuous improvement to how we work.

Job Responsibilities

• Lead the Skill Development and Analytics team, setting strategic direction, priorities, operating routines, performance expectations, and development objectives across the function.
• Develop and execute a multi-year roadmap for employee development, operational analytics, process improvement, and business support, aligning the team's work with Business Banking and CAO priorities.
• Oversee the Business Banking CAO onboarding experience, including the onboarding resource center, employee journey, foundational resources, welcome sessions, learning-path coordination, and ongoing content governance.
• Direct the CAO Expertise Exchange and other knowledge-sharing forums, including annual planning, topic solicitation, speaker engagement, scheduling, communications, leadership alignment, and measurement of participation and effectiveness.
• Lead the development and delivery of analytics solutions that transform operational data into actionable insights, improve transparency, identify trends, and support informed leadership decisions.
• Define clear scope, requirements, owners, dependencies, milestones, success measures, and governance for initiatives led or supported by the team.
• Use reporting and trend analysis to assess demand, delivery performance, quality, cycle time, customer or employee impact, adoption, and recurring issue d...

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