Shopping Consultant (Sales Advisor) - On Board Our Ships
What You Will Do
As a Shopping Consultant you will inspire guests to make the most of their Costa journey. By combining storytelling, relationship-building and sales expertise, you will help them discover unforgettable experiences while contributing to the success of our onboard business. Every conversation will be an opportunity to create value, excitement and lasting memories. Depending on the ship’s needs, the role can be structured in two ways: as a multi-category consultant working across several onboard departments, or as a specialist focusing vertically on a single department, for example, selling land experiences.
Customer Relationship & Guest Experience
- Build trusted relationships with guests, acting as their onboard consultant and point of reference.
- Understand guest needs and use engaging storytelling to inspire guests and enhance their cruise journey.
Consultative Selling & Revenue Growth
- Recommend the right product, service or experience at the right moment, through a consultative approach.
- Maximize revenue through cross-selling and up-selling opportunities.
- Overcome objections, guide purchasing decisions and successfully close sales.
Commercial Excellence & Business Impact
- Apply retail best practices, including visual merchandising, process optimization and asset protection.
- Monitor sales targets and support onboard departments in achieving their commercial goals.
- Support the development of sales capabilities across onboard teams.
- Actively contribute to revenue meetings, proposing new ideas to drive business growth.
Safety & Professional Standards
- Promote a culture of safety, service excellence and professional...
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