MANAGER, GLOBAL SERVICE DELIVERY
Our vision is to transform how the world uses information to enrich life for all.
Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing.
Our vision is to transform how the world uses information to enrich life for all.
Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.
The Global Procurement team is an integral engine to Micron’s growth, delivering best-in-class total cost and supply chain resiliency through cutting-edge predictive capabilities, risk analysis and a focus on sustainability and diversity. Our business goals are directly tied to the value we place on our team members – our greatest asset. We invest in our people through a skills-based learning and development model to create clear career pathways for development and career growth. We also strive to create an engaging and inclusive culture through building camaraderie and celebrating the diverse perspectives of all our global team members. Join us and discover why Micron’s Global Procurement team is the preferred destination to unleash your talent!
Reporting to the Senior Manager, Global Service Delivery (Procurement Operations), the Manager will lead a team responsible for delivering efficient, compliant, and customer-focused Procure-to-Pay operational support across global procurement.
The role provides leadership, governance, and direction for high-volume procurement operations, including tail spend order support, purchase requisition / purchase order operational support, PO changes, supplier onboarding and enablement, Ariba catalog management, receiving / invoice issue resolution, operational reporting, audit support, and process documentation.
The Manager will be accountable for service delivery performance, team effectiveness, process compliance, audit readiness, stakeholder satisfaction, and continuous improvement. The role will also serve as a Procure-to-Pay operations SME, supporting process design, operational controls, escalation management, system dependencies, and opportunities for automation and AI enablement.
Lead Global Service Delivery Operations
- Lead, coach, and develop a team responsible for Procure-to-Pay operational support.
- Manage workload prioritization, team performance, service delivery standards, and operational escalations.
- Oversee support for tail spend transactions, PR / PO operational support, PO changes, PO confirmations, supplier onboarding, catalog support, receiving issues, and invoice reconciliation matt...
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