Specialist/Consultant, Investigations, Compliance

FIND YOUR 'BETTER' AT AIA

_We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

__We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

_If you believe in better, we’d love to hear from you.

About The Role

Carrying out investigation of complaints and misconduct activities, review of marketing materials and regular sales compliance reviews in order to mitigate regulatory and compliance risks.

• Handle complaints, feedback from whistle-blowers, regulators i.e. MAS, CPF, SPF and etc.
• Carry out investigation on customer complaints and misconduct allegation against FSCs in an independent, effective and prompt manner in order to reduce customer dis-satisfaction and facilitates service recovery, thereby enhancing customer’s experience.
• Vet product, sales and marketing materials to ensure that the contents are accurate, not misleading and fit for purpose
• Par...

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