Director of Commercial Shared Services
Job Purpose
The Director of Commercial Shared Services leads the shared commercial capabilities that support Arabic AI Agents & Services verticals. The role is responsible for ensuring the effective integration and performance of Sales Development Representatives (SDR), Bidding, and Sales Operations, establishing consistent processes, governance, reporting, and service standards across the commercial pipeline. Working closely with the COO and the Heads of AI & Agents and Services, the Director translates commercial priorities into coordinated lead-generation, bid-management, and operational-support activities; improves pipeline visibility and execution; and enables the commercial teams to pursue opportunities efficiently, consistently, and in line with company objectives.
Shared Commercial Strategy & Governance
- Translate the Commercial priorities into an integrated operating plan for SDR, Bidding, and Sales Operations, supporting both the AI & Agents and Services verticals
- Establish shared commercial processes, standards, service levels, and ways of working that promote consistency while accommodating the distinct requirements of each vertical
- Define clear ownership, handover points, and escalation routes across lead generation, opportunity qualification, bid/no-bid decisions, proposal development, CRM administration, and commercial reporting
Leadership & Performance Management
- Lead, coach, and develop the Heads and Managers within the shared commercial functions, setting clear expectations, priorities, and accountability
- Agree function-level objectives and KPIs, review performance regularly, address gaps, and ensure corrective actions are implemented
- Plan and allocate resources across SDR, Bidding, and Sales Operations according to agreed commercial priorities, workload, deadlines, and business needs
- Promote collaboration, knowledge sharing, continuous improvement, and a results-oriented culture across the shared services teams
Sales Development & Pipeline Support
- Oversee the SDR function's lead-generation and prospecting plans, ensuring targeting, qualification criteria, outreach activity, and meeting generation align with the priorities of both commercial verticals
- Define and oversee the SDR strategy, including lead-generation approaches, target-account prioritization, prospecting channels, and outreach strategies, ensuring alignment with the commercial and go-to-market objectives of both verticals
- Drive the adoption of AI-enabled tools and automation within SDR activities to enhance lead identification, research, qualification, outreach personalization, and follow-ups, while automating routine tasks such as CRM updates, lead enrichment, and reporting to improve productivity, scalability, and operational ef...
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis.