VP of Global Customer Service

Role Description This full-time remote role of VP of Global Customer Service at Laboratoires Expanscience España is responsible for leading the global customer service strategy and operations across all regions and channels. The individual in this role oversees service delivery standards, ensures high levels of customer satisfaction, and collaborates with Professional Services and other cross-functional teams to optimize the customer experience. Day-to-day responsibilities include setting performance targets, monitoring key service metrics, guiding regional leaders, and driving continuous improvement initiatives in processes, tools, and workflows. The VP leads global customer service projects, manages budgets, and ensures alignment with ...

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