Client Success Manager at Sennco Solutions, An InVue Company

Description

We are looking for a highly organized, customer-focused Client Success Manager to lead customer programs from initial implementation through launch and ongoing post-launch support. This role is ideal for someone who combines exceptional attention to detail and a strong sense of urgency with the ability to understand the bigger picture and deliver outstanding customer experiences.

The Client Success Manager will serve as a trusted point of contact for customers, coordinating software rollouts, managing project details and deadlines, resolving issues, and partnering with Sales and internal teams to ensure successful customer outcomes. This role requires someone who can manage tactical details, anticipate challenges, meet short-notice deadlines, and maintain a high level of integrity and professionalism in a customer-facing environment.

Key Responsibilities

• Serve as the primary customer contact throughout implementation, launch, and ongoing post-launch support.
• Coordinate customer projects, pilots, tests, and technology rollouts, ensuring details, dependencies, and deadlines are accurately managed.
• Maintain strong relationship...

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