Head of Digital Platforms and Delivery
About The Job
The Head of Digital Platforms & Delivery is accountable for turning the Digital strategy into reliable, scalable execution by leading end-to-end delivery for all customer-facing digital channels, including shared capabilities that support IT Sales & Collections journeys.
What You'll Do
- Co-own Digital delivery strategy and execution plan with CDO and senior business stakeholders; translate vision into an executable portfolio, milestones, and capacity plan.
- Own portfolio intake, prioritization, and governance for all customer-facing digital channels (including internal IT Sales & Collections enablement), ensuring clear scope, value, dependencies, and delivery readiness.
- Lead end-to-end delivery from ideation and requirements to build, testing, release, and stabilization—driving predictable outcomes, quality, and speed-to-market.
- Manage and develop the Platforms & Delivery organization (Platform Managers, Platform/Feature Product Owners, Delivery/Release functions); ensure effective ways of working, accountability, and performance.
- Establish and run release & production readiness management (release calendar, go/no-go criteria, rollout/rollback, incident readiness, change controls) to minimize disruption and improve reliability.
- Ensure BAU stability and continuous improvement for the mobile app and digital channels: performance optimization, defect reduction, operational excellence, and technical debt management.
- Drive platform and integration excellence across channels and systems (APIs, partners, internal platforms), improving availability, latency, observability, and scalability in collaboration with IT/EA and ...
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