Content Writer [Hybrid Work]

Job Title: Content Writer

Location: Richmond, VA 23219

Duration: 6+ Months

This position is hybrid, with the candidate needing to be on-site AT LEAST 3 days/week

Description

RIC - Content Writer

The Customer Service Division of DPU is seeking a skilled Process Writer to develop creative and engaging content for various operational areas. This includes job/desk aids, process reminders, procedural checklists, FAQs, operating procedures, and other relevant documentation. The ideal candidate will be proficient in the Microsoft Suite, Teams, and possess a toolkit of modern software applications to enhance content creation and distribution.

Key Responsibilities

Content Development: Create and manage comprehensive documentation such as standard operating procedures (SOPs), job aids, FAQs, newsletters, and other relevant content for employee consumption.

Collaboration: Meet with business owners and front-line sta...

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