Sr. Associate, Digital & Data Controls Lead

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.

Summary Of The Job

The Senior Associate, Digital, Data, and AI Controls Lead serves as the first-line risk owner and trusted advisor for digital enablement, data management, automation, AI governance, accessibility, customer-facing digital experiences, and transformation activities across the Banking Division. This role establishes dedicated ownership for a distinct and growing Banking Division risk domain. The role develops a comprehensive understanding of business strategies, digital products, data and AI use cases, processes, procedures, systems, controls, risks, issues, and performance indicators to clearly communicate the full risk and control picture and advise business leaders on informed, sustainable decisions.

The Digital, Data, and AI Controls Lead owns end-to-end coordination for audits, examinations, compliance testing, risk assessments, business continuity and resiliency oversight, and other risk reviews affecting digital, data, and AI activities. This includes Enterprise GenAI Governance, ADA compliance for digital properties, Banking Data Enablement, digital products, and process transformation. The role maintains proactive awareness of upcoming activity, prepares the business well in advance, identifies and resolves readiness gaps, validates information before submission, and supports timely business follow-through while partnering with Risk Sustainability on formal issue governance and closure.

The position operates with significant independence and influence. The Controls Lead identifies emerging digital, data, and AI risks before they become formal findings, interprets risk information rather than simply reporting it, constructively challenges conclusions when facts or context require clarification, and helps business partners resolve exceptions or non-routine matters, such as new AI use cases, digital accessibility concerns, and automation or data changes, that cannot be addressed through standard business-as-usual processes.

About This Role

Key Responsibilities

Digital, Data & AI Risk Ownership

• Enterprise GenAI Governance: Serve as the first-line owner for GenAI and broader AI governance across the Banking Division, including use case intake and review, risk and control assessment, responsible use expectations, and model and vendor considerations, aligned with enterprise governance forums and standards.
• ADA Compliance & Customer-Facing Digital Experiences: Own first-line oversight of ADA and digital accessibility compliance for websites, mobile applications, and other digital properties, and evaluate risks across customer-facing digital journeys, including disclosures, accuracy, complaints, and customer impact, with testing, remediation tracking, and readiness for audits and examinations.
• Banking Data Enablement & Digital Products: Partner with Banking Data Enablement on data management, quality, lineage, and access expectations for data used in processes, reporting, analytics, and AI, and provide risk and control guidance across the digital product lifecycle, including new features, releases, changes, and third-party capabilities, so risks and regulatory obligations are addressed before and after launch.
• Process Transformation, Automation & Systems Support: Engage early in process transformation, automation, and data enablement activities to assess control impacts and confirm that procedures, controls, monitoring, and ownership remain effective as processes change, and provide risk and control direction to Systems Support Analysts on requirements, testing, documentation, and follow-through.

Business Ownership, Risk Management & Advisory

• Develop and maintain deep knowledge of assigned business units and domains, in...

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