IT Support Specialist

Job Title: IT Support Specialist

Work Type: On-Site

Location: Petersburg, VA 23803

Salary: $18 – $38 per hour

Start Date: December 7, 2026

End Date: June 30, 2027

Industry Category: Higher Education / Information Technology / Technical Support

Employment Type: Contract

Requisition ID: 815995

Overview:

• We are seeking a skilled IT Support Specialist to provide hands-on desktop support, classroom technology assistance, and technical troubleshooting services at Virginia State University (VSU) in Petersburg, Virginia.
• This contract opportunity focuses on supporting academic computer laboratories, smart classrooms, faculty, staff, and students by maintaining reliable technology services across the university campus.
• The ideal candidate will have experience troubleshooting Windows and macOS environments, installing and repairing computer hardware, managing IT assets, supporting classroom technology, and communicating technical information clearly to nontechnical users.
• The selected candidate will also assist with technology documentation, user training, IT security compliance, and departmental operational objectives.
• This position is 100% on-site. Candidates must be available to interview in person and work on-site at Virginia State University. Local candidates are strongly preferred.

Application:

• Qualified candidates should demonstrate at least two years of relevant experience in hardware troubleshooting, IT asset management, technical communication, and supporting departmental IT operations.
• Applicants should have hands-on experience supporting desktops, laptops, scanners, peripherals, Windows and macOS systems, and classroom technologies.
• Candidates must be able to lift and move computer equipment weighing up to 30 pounds, navigate classroom environments, and kneel, crouch, or crawl under desks and in confined spaces to perform cabling and hardware installations.
• Applicants must confirm their current city and state of residence, their ability to attend an in-person interview, and their willingness to work fully on-site.

Job Description:

• The IT Support Specialist will provide technical support services to the Virginia State University community, helping maintain the availability, reliability, and effectiveness of academic and administrative technology.
• The position involves installing, configuring, diagnosing, repairing, and maintaining desktop computers, laptops, scanners, peripherals, and other technology equipment used throughout campus laboratories and classrooms.
• The specialist will support smart classroom technologies, including projectors, smartboards, and video conferencing platforms, while troubleshooting hardware, software, and connectivity issues affecting faculty, staff, and students.
• The successful candidate will serve as a central point of contact for technical problem resolution, helping minimize technology-related downtime and improve the campus user experience.
• Additional responsibilities include tracking IT hardware and software assets, maintaining inventory records, creating user-friendly technical documentation, delivering hands-on training, and following Virginia Information Technologies Agency (VITA) IT Security Standards and university policies.
• The role requires strong communication, organization, adaptability, customer service, and ...

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